Support

We are happy to help. Most answers are below; for anything else, write to us.

Contact

support@soliva.vividlabs.space

Please include your phone model, Android version and the Soliva version (shown in the Google Play listing), and describe what happened. We read every message.

Sound does not play

Check the volume and that the phone is not on silent.
Sounds you have not played before need an internet connection the first time; after that they are saved on your phone. The small starter library always works offline.
Close the app fully and open it again.

Reminders do not arrive

In Profile, turn reminders on and allow notifications when asked.
If you declined, open Android Settings → Apps → Soliva → Notifications and allow them.
Some phones stop background apps to save battery; allow Soliva to run in the background.

My progress disappeared

Progress is stored on your device only. It is lost if you clear the app's storage or uninstall it, and it does not move to a new phone automatically.

Delete my data

Everything is on your device. Uninstall the app, or clear its storage in Android Settings → Apps → Soliva → Storage. There is no account to close.